Waiting On A Part Is Not The Same As Doing Nothing.
Park the job on the part you are waiting for, with the date you expect it. The customer is told, the job is off your active board, and it comes back on the day the part lands.
The blower motor is two weeks out. The job sits on your board looking late, the customer thinks you forgot him, and one of you calls the other every three days.
Park It, Don't Lose It
Say what part you are waiting on and when you expect it. The job is parked, not buried.
The Customer Is Told
He hears it from you first, with the expected date — instead of wondering whether you are ever coming back.
New Date, New Message
The part slipped again? Update the ETA and the customer is told again. No awkward call you keep putting off.
Back On The Board
Part arrived — the job returns to your active work and the return visit gets booked, with the customer notified.
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