Important details about our free trial:

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  No Charge During Trial — If you sign up using a free trial offer your payment method will not be charged during the trial period. You may cancel at any time before the trial ends and you will not be charged.
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  Trial to Paid Conversion — At the end of your free trial your subscription will automatically convert to a paid subscription and your payment method will be charged the applicable monthly rate. It is your responsibility to cancel before the trial ends if you do not wish to continue.
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  Trial Cancellation — To cancel during your trial period contact us at support@contractorautopilot.ai or cancel through your account dashboard before your trial end date.

Our refund policy for monthly subscriptions:

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  General Policy — All monthly subscription fees are non-refundable. When you cancel your subscription you will retain access to the Service through the end of your current billing period. We do not provide prorated refunds for unused portions of a billing period.
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  First Month Satisfaction Guarantee — If you are not satisfied with our Service within your first 30 days of paid subscription (not including any free trial period) you may request a full refund of your first month's payment by contacting us within 30 days of your first charge.
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  To qualify: You must have completed the onboarding form, your AI receptionist must have been live for at least 7 days, you must contact us within 30 days of your first charge, and you must provide specific feedback about why the Service did not meet your expectations.
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  This guarantee may only be used once per customer and once per business.
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  Subsequent Months — After the first 30 days of paid subscription all fees are non-refundable. Cancellation will stop future charges but will not result in a refund of the current billing period.

Policy for one-time fees:

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  Custom CRM Integration Fee ($497) — Non-refundable once integration work has begun. If you request a custom integration and cancel before work begins you will receive a full refund. Once our team has begun integration work no refund will be issued.
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  Setup Fees — If applicable any one-time setup fees are non-refundable once your account has been configured and your AI receptionist has gone live.

How we handle service interruptions:

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  Unplanned Outages — If our Service experiences an unplanned outage that results in your AI receptionist being unavailable for more than 24 consecutive hours we will issue a prorated credit to your account for the period of unavailability. Credits will be applied to your next billing cycle.
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  Scheduled Maintenance — Scheduled maintenance windows will be communicated in advance. Downtime during scheduled maintenance does not qualify for credits or refunds.
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  Third-Party Service Issues — Our Service relies on third-party providers including Twilio, Vapi, and Calendly. Outages caused by third-party providers are outside our control. We will make reasonable efforts to restore service as quickly as possible but we are not liable for third-party service interruptions and these do not qualify for refunds.

Refunds will not be issued in the following situations:

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  You changed your mind after the first 30 days
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  You did not use the Service during the billing period
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  You forgot to cancel before the trial ended
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  You were unaware of the automatic renewal
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  Your business circumstances changed
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  You found an alternative solution
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  The AI receptionist did not perform exactly as you expected due to factors within your control such as incomplete onboarding information
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  You violated our Terms of Service
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  Your account was terminated due to non-payment or policy violations

To request a refund that qualifies under this policy:

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  Step 1 — Email us at support@contractorautopilot.ai with the subject line "Refund Request"
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  Step 2 — Include the following information: your full name, business name, email address on your account, date of the charge you are requesting a refund for, and reason for your refund request
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  Step 3 — We will review your request and respond within 3 business days
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  Step 4 — If approved, refunds will be processed to your original payment method within 5-10 business days depending on your bank or card issuer

Please contact us before initiating a chargeback:

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  We ask that you contact us before initiating a chargeback with your bank or credit card company
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  We are committed to resolving issues fairly and quickly
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  Initiating a chargeback without first contacting us may result in immediate termination of your account and may affect your ability to use our Service in the future
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  If you have a legitimate billing dispute please contact us at support@contractorautopilot.ai and we will work to resolve it promptly

Policy modification terms:

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  We reserve the right to modify this Refund Policy at any time
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  Changes will be effective immediately upon posting to our website
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  Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy

For questions about this Refund Policy or to submit a refund request:

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  Contractor Autopilot AI
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  Email: support@contractorautopilot.ai
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  Website: ContractorAutopilot.ai

We are committed to making this right for every customer. If you have a concern please reach out before canceling — we would love the opportunity to resolve it.