Contractor Autopilot AI provides AI-powered receptionist services for home service contractors. Our system uses two consent paths before any SMS message is sent:

• 
  PATH 1 — VERBAL CONSENT DURING RECORDED CALL (Primary): When a homeowner calls a contractor's business number, our AI receptionist answers and assists with their inquiry. Before sending any text message, the AI obtains express verbal consent by reading a disclosure script. Messages are sent only after the customer verbally agrees. The recorded call serves as a verifiable consent record.
• 
  PATH 2 — CUSTOMER-INITIATED TEXT: When a customer texts the contractor's business number first, they are opting in by initiating the conversation. The first AI reply includes required disclosures about message rates and opt-out instructions.

During every inbound phone call, before any SMS is sent, our AI receptionist reads the following consent disclosure verbatim:

• 
  "I'd like to send you a text message with the details we discussed. By agreeing, you consent to receive text messages from [Business Name] powered by Contractor Autopilot. Message and data rates may apply. Message frequency varies. You can reply STOP at any time to opt out. Would you like me to send that text?"
• 
  The system waits for a clear verbal confirmation (e.g., "yes," "sure," "go ahead") before sending any SMS
• 
  No message is sent without explicit agreement
• 
  Every call is recorded and transcribed, creating a verifiable audit trail of consent

Below is a representative example of how consent is collected during a typical call:

• 
  AI Receptionist: "Thank you for calling North Iowa Kitchens! I'm Morgan, the AI assistant. How can I help you today?"
• 
  Customer: "Hi, I'm looking to get an estimate for a kitchen remodel."
• 
  AI Receptionist: "I'd be happy to help with that! I can schedule a consultation for you. We have availability this Thursday at 10 AM or Friday at 2 PM. Which works best?"
• 
  Customer: "Thursday at 10 works."
• 
  AI Receptionist: "Great, I've got you down for Thursday at 10 AM. I'd like to send you a text message with the details we discussed. By agreeing, you consent to receive text messages from North Iowa Kitchens powered by Contractor Autopilot. Message and data rates may apply. Message frequency varies. You can reply STOP at any time to opt out. Would you like me to send that text?"
• 
  Customer: "Yes, please."
• 
  AI Receptionist: "Perfect, I'll send that right over. Is there anything else I can help with?"

After this confirmation, the system sends one follow-up SMS: "Hi Joe, this is North Iowa Kitchens. As we discussed on the phone, your kitchen consultation is confirmed for Thursday at 10:00 AM. We look forward to meeting you! Reply STOP to opt out."

After consent is obtained, the following types of SMS messages may be sent:

• 
  Appointment confirmations and reminders
• 
  Scheduling updates and reschedule requests
• 
  Quote and estimate follow-ups
• 
  Customer inquiry responses

Message frequency varies based on customer interactions. Typically 1–5 messages per interaction. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Recipients can opt out of SMS messages at any time by replying with any of the following keywords:

• 
  STOP
• 
  CANCEL
• 
  END
• 
  QUIT
• 
  UNSUBSCRIBE
• 
  OPTOUT
• 
  REVOKE
• 
  STOPALL

When any opt-out keyword is received, the system immediately blocks all future messages to that phone number and sends a confirmation: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe." Opt-out processing is automatic and instantaneous. No human action is required.

Recipients who reply HELP or INFO will receive the following response:

• 
  "Reply STOP to unsubscribe. Msg & Data Rates May Apply. For support, contact support@contractorautopilot.ai or call (515) 777-5325."

We take data privacy seriously:

• 
  Phone numbers and message data are collected solely to provide our service and ensure compliance
• 
  We do not sell or share phone numbers or message data with third parties for marketing purposes
• 
  All call recordings and consent records are securely stored and available for compliance verification
• 
  Full data practices are described in our Privacy Policy at https://contractorautopilot.ai/privacy-policy

Contractor Autopilot AI complies with all applicable SMS and messaging regulations, including:

• 
  Telephone Consumer Protection Act (TCPA) — express consent obtained before every SMS
• 
  CTIA Messaging Principles and Best Practices — all required disclosures included
• 
  CAN-SPAM Act — commercial messaging rules followed
• 
  10DLC A2P registration — registered brand and campaign with The Campaign Registry (TCR)
• 
  Terms of Service — SMS Compliance Section: https://contractorautopilot.ai/terms-of-service
• 
  Privacy Policy — SMS and Text Messaging Section: https://contractorautopilot.ai/privacy-policy

Contractor Autopilot AI 6701 Corporate Dr Ste N, Johnston, IA 50131 support@contractorautopilot.ai | (515) 777-5325